Along with "innovation" and "disruptive", branding has become one of the most overused words in business. This is unfortunate since branding is such an integral part of any company. The concept of branding may seem like marketing fluff to many who believe that the products a company produces or the services they provide are the only things that matter. However, branding defines a company's identity. This doesn't just refer to the perception that others have of the company (although that is certainly an important aspect of branding), but the brand also serves as a guiding force internally. A clear brand identity sets the tone within a company, guiding operational decisions, customer service policies and company culture.